Shipping Policy

We know the wait is the hardest part. Here's exactly what to expect once your order is placed.

Order Processing

All orders, domestic and international, are processed and dispatched within 1–2 working days of being placed. Orders placed on Sundays or public holidays are processed on the next working day.

Each piece is inspected and securely packed before it leaves us.

Order Tracking

Once your order is dispatched, you will receive a tracking number by email, SMS, and WhatsApp. You can follow your parcel in real time from dispatch to delivery.

If you haven't received tracking details within 3 working days of placing your order, message us on WhatsApp and we'll check on it straight away.

Delivery Within India

We ship across India through trusted courier partners.

Destination	Estimated delivery
Metro cities	2–3 working days
Rest of India	4–6 working days

Delivery timelines are estimates and may vary during festivals, sale periods, or due to weather, courier delays, or circumstances beyond our control.

For some remote, rural, or restricted PIN codes, delivery may take longer or may not be serviceable. If your PIN code cannot be serviced, we will contact you and issue a full refund.

Shipping Charges (India)

Free shipping on all domestic orders. No minimum order value.

International Shipping

We ship worldwide through reliable international logistics partners, including to the USA, Canada, the UK, Europe, Australia, the UAE, and Singapore.

• Shipping charges are calculated at checkout based on your destination and order weight.
• Orders are dispatched within 1–2 working days, with estimated delivery in 7–15 working days from dispatch, depending on the destination and customs clearance.
• Customs duties, import taxes, and local charges are not included in the price you pay us and are the responsibility of the recipient. These are set by your country's customs authority, and we have no control over them.
• If a parcel is refused or returned because duties were not paid, shipping and return costs will be deducted from any Store Credit issued.

Delivery Address

Please double-check your address and phone number before completing your order. We are unable to change the delivery address once an order has been dispatched.

Orders that are returned to us because of an incorrect or incomplete address, or because the recipient was unavailable across multiple delivery attempts, may be re-shipped at an additional shipping charge.

Failed or Refused Deliveries

If a prepaid order is returned to us undelivered, we will contact you to arrange re-shipment or issue Store Credit for the order value, less any shipping costs incurred.

Lost or Delayed Parcels

If your tracking shows no movement for more than 5 working days, or your parcel is marked delivered but hasn't reached you, please contact us within 48 hours. We will raise an investigation with the courier and keep you updated until it's resolved.

Questions About Your Order

WhatsApp: +91 78888 27104 Email: hello@houseofsuniyara.com Address: House of Suniyara, Plot No 09, IT Park, Sector 22, Panchkula, Haryana 134109, India