Privacy Policy

House of Suniyara operates this website and store, including all related content, features, products and services (the "Services"), to offer you a curated jewellery shopping experience. Our store is powered by Shopify, which helps us deliver these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence on matters relating to personal information.

Please read this policy carefully. By using the Services, you confirm that you have read and understood how we handle your information.

Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:

• Contact details — your name, billing address, shipping address, phone number, and email address.
• Payment information — payment method, transaction details, and payment confirmation. Card and bank details are processed by our payment partners; we do not store full card numbers.
• Account information — your username, password, saved preferences, and settings.
• Order information — items you view, add to cart or wishlist, and orders you place, return, exchange, or cancel.
• Communications — anything you share with us over email, WhatsApp, phone, or our contact forms.
• Device and usage information — your IP address, browser, device type, and how you navigate our website, collected through cookies and similar technologies.

Where This Information Comes From

• Directly from you, when you create an account, place an order, or contact us.
• Automatically, through your device and our website, including cookies and analytics tools.
• From our service providers, such as our payment gateway, courier partners, and customer support tools.
• From our marketing and technology partners.

How We Use Your Information

• To provide and improve our Services — processing your orders and payments, arranging delivery, handling returns and exchanges, managing your account, remembering your preferences, and recommending pieces you may like.
• To communicate with you — sending order confirmations, dispatch and tracking updates, and responding to your queries.
• For marketing — sending you offers, new launches, and promotions by email, SMS, or WhatsApp, and showing you relevant advertising online. You can opt out at any time.
• For security and fraud prevention — verifying your account, keeping payments secure, and investigating suspicious or fraudulent activity.
• For legal reasons — complying with applicable law, responding to valid legal requests, and enforcing our terms and policies.

How We Share Your Information

We do not sell your personal information for money. We share it only where necessary, including:

• With Shopify and our service providers — hosting, payment processing, analytics, customer support, warehousing, and shipping.
• With courier and logistics partners — so your order can be delivered to you.
• With marketing and advertising partners — to show you relevant advertising. Where the law gives you the right to opt out of this, you may do so at the opt-out page on our website.
• Where you ask us to — for example, through social media widgets or login integrations.
• For legal or business reasons — to comply with the law, respond to legal process, enforce our policies, protect our rights and the rights of our customers, or in connection with a merger, acquisition, or similar business transaction.

Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes information about your use of our website in order to provide and improve the Services. Information you submit may be transferred to Shopify and to third parties who may be located outside your country of residence.

We also use certain Shopify features that draw on data from your interactions with our store, other merchants, and Shopify itself. In those cases, Shopify is responsible for how your information is processed. You can read the Shopify Consumer Privacy Policy and, depending on where you live, exercise your rights through the Shopify Privacy Portal.

Third-Party Links

Our website may link to sites we do not operate. We are not responsible for the privacy practices, security, or content of those sites, and a link does not imply endorsement. We recommend reading their privacy policies before sharing information with them.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from anyone below the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has shared information with us, please contact us and we will delete it.

Security and Retention

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive or confidential information through unsecured channels.

We retain your personal information for as long as needed to provide the Services, maintain your account, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may not apply in every situation.

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct information that is inaccurate or incomplete.
• Deletion — ask us to delete information we hold about you.
• Portability — receive a copy of your information, or ask us to transfer it, in certain circumstances.
• Withdraw consent — where we rely on your consent, you can withdraw it at any time. This does not affect processing carried out before withdrawal.
• Object or restrict — where applicable law allows, ask us to stop or limit certain processing.
• Opt out of targeted advertising — where applicable, opt out here. If you browse our website with the Global Privacy Control signal enabled, we will treat it as an opt-out request for that browser and device. We do not currently respond to other "Do Not Track" signals.
• Marketing preferences — unsubscribe from promotional emails using the link in any email. We may still send you service messages about your account or orders.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law. You may appoint an authorised agent to make a request on your behalf, provided they can show your authorisation. We will not discriminate against you for exercising your rights.

Grievance Redressal

In accordance with Indian law, you may contact our Grievance Officer with any complaint about how your personal information is handled:

Grievance Officer: Abhishek Email: hello@houseofsuniyara.com Phone / WhatsApp: +91 78888 27104 Address: House of Suniyara, Plot No 09, IT Park, Sector 22, Panchkula, Haryana 134109, India

We aim to acknowledge complaints within 24 hours and resolve them within 15 days. If you are located in the EEA or UK, you may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where we transfer information out of the EEA or UK, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses, unless the destination country has been recognised as providing adequate protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The current version will always be available on this page.

Contact Us

If you have any questions about this policy or our privacy practices, we're happy to help.

Email: hello@houseofsuniyara.com Phone / WhatsApp: +91 78888 27104 Address: House of Suniyara, Plot No 09, IT Park, Sector 22, Panchkula, Haryana 134109, India

For the purposes of applicable data protection law, House of Suniyara is the data controller of your personal information.