Refund policy

Return & Exchange Policy

At House of Suniyara, every piece is made with care, precision, and attention to detail. We want your jewellery to reach you in perfect condition and to feel exactly as beautiful as you imagined.

If something isn't right, we'll make it right — quickly and without fuss.

Before You Begin: The Unboxing Video

We ask every customer to record a continuous unboxing video that shows the sealed package being opened for the first time.

This is mandatory for any claim involving a missing, incorrect, damaged, or defective item. The video must show the package intact and sealed at the start, and must not be edited or paused. Without it, we may be unable to process your claim, as our courier partners require it for verification.

It takes thirty seconds, and it protects you completely.

Timelines at a Glance

What happened	Tell us within
Item damaged, defective, incorrect, or missing	24 hours of delivery
Exchange request (size or design)	3 days of delivery
Return request for a personal reason	3 days of delivery
Order cancellation	Before the order is dispatched

If Your Order Arrived Damaged, Incorrect, or Incomplete

This is on us, and we'll resolve it fully.

Contact us within 24 hours of delivery with your order number, the unboxing video, and photographs of the item and packaging. Once verified, we will offer you:

a replacement of the same item, or
Store Credit for the full value of the item if a replacement is unavailable, or
a refund to your original payment method where a replacement is not possible and applicable law requires it.

You will not pay any shipping or handling charges in these cases.

Returns and Exchanges for Personal Reasons

If you'd like to return or exchange an item because of a size issue, a change of mind, or any other personal reason, we'll do our best to accommodate you within 3 days of delivery, subject to approval.

In these cases:

Forward and reverse shipping charges apply and will be deducted from the value of your Store Credit.
The remaining balance is issued as Store Credit only. Cash refunds and refunds to the original payment method are not available for personal-reason returns.
If you requested an exchange and the item you want is unavailable, we will issue Store Credit for the same value instead.

Approval of personal-reason returns and exchanges is at the discretion of House of Suniyara.

Condition of Returned Items

To be accepted, items must be:

unused and unworn, with no signs of wear, scratches, or damage
in their original packaging, with all tags, pouches, boxes, and accessories intact
complete — all items from a set or combo must be returned together

Items that do not meet these conditions may be returned to you at your cost.

Items We Cannot Accept

Customised, personalised, or engraved pieces
Earrings and nose pins, for hygiene reasons, unless they arrived damaged or defective
Items purchased in a clearance or final-sale category, where marked
Items returned without a valid unboxing video, where a video is required

How Store Credit Works

Store Credit is issued to your registered email as a code you can use at checkout.
It is valid for 6 months from the date of issue.
It can be used on any product on our website, and can be combined with an additional payment if your new order is worth more.
It is non-transferable and cannot be exchanged for cash.

Order Cancellations

You may cancel your order at any time before it is dispatched by messaging us on WhatsApp with your order number. Once dispatched, the order falls under this Return & Exchange Policy.

How to Raise a Request

Message us on WhatsApp at +91 78888 27104 or email hello@houseofsuniyara.com, or use the Return / Exchange Request form on our website.
Share your order number, your unboxing video, and photographs of the item.
Our team will review your request and respond within 48 hours with the next steps.
Once your return is approved and received, we will process your replacement or Store Credit within 5–7 working days.